Terms & Conditions

The UNDONE’s (“The UNDONE”, “UD”, “we”, “us”) website(s) (“our site” or “sites”) and related services are made available to you in accordance to the following Terms and Conditions, Terms of Use & Services, and any other rules posted on our site. By visiting our site and/or purchasing something from us, you are engaging in our service and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation; users who are browsers, vendors, customers, merchants, and/or contributors of content.Please read these terms carefully before accessing or using our website, and before placing any orders on www.TheUNDONE.com. If you do not agree to the terms and conditions of this agreement, please discontinue access and use of the site. We reserve the right to update, change or replace any part of these Terms of Service and Conditions. Any changes made after you have placed an order, will not affect that order unless we are required to have made the changes by law. We recommend you check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

The UNDONE PTY LTD is trading under Australian law and trademarks. Our registered address is U24/42-44 O’Riordan Street, Alexandria, 2008, NSW, Australia. Under the ABN 90609066337.In particular we wish to focus your attention on our policies relating to the terms of sale (TOS) and our privacy policy. If you are under 18 years old you must purchase with the consent of a parent or guardian. They must approve the sale and also be made aware of our Privacy Policy before you can register to use the site or any of our services and related sites. We reserve the right to only accept orders from those over the age of 18.You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).You must not transmit any malicious software/malware, including any code of a destructive nature.


To make a purchase or use our website you must agree to present information about yourself that is true and accurate at the time of registration or use. Should any information change please update your member information or contact us immediately. We are not liable for any misleading or inaccurate information provided. It is your responsibility to keep your information current and complete in all respects.The password you choose or are provided with should be unique and remain private and secure. You must notify The UNDONE customer care team via customerservice@theundone.com immediately if you believe your account or privacy has been breached, any security risk or unauthorised usage of your account, payment details or information.Please refer to our Privacy Policy for information regarding the collection, usage and storage of your data and personal information.


All purchases via our site must be submitted using correct and current personal information provided. Each individual must provide their full and correct name, phone number, address, email address and any other relevant information required to action your order deemed necessary by The UNDONE.
You must provide valid and correct payment details at the time of placing an order and failure to do so will result in an unsuccessful order transaction and any legal implications caused by using false or stolen information.The UNDONE is available only to those individuals who meet these terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to The UNDONE, whose applications are acceptable and have been authorized for The UNDONE to process, charge or make changes on their credit/debit card to the amount of the total purchase price or the total price of all products/goods they wish to purchase including any taxes, delivery or other international fees relevant to delivery of such products/goods. Products/goods purchased are for individual use only and should not be re-sold, used for commercial purposes or any other commercial benefit. Additionally The UNDONE reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.By ordering and engaging with The UNDONE as a member or guest customer you expressly authorise us to perform credit checks and where The UNDONE feels it necessary, to transmit or to obtain information (including any updated information) about you to or from other third parties to authenticate your identity and validate your present and past credit/debit cards provided.


All orders are subject to acceptance and availability, and all items, including those in your cart, are not reserved and may be purchased by other customers on the site at any stage or time during the purchasing process of the items.Occasionally we will allow you to make payment for stock that is not currently available, but has been ordered and verified from our suppliers to be received at a later date. This pre-order transaction will allow you to have priority and once we receive the stock you will be alerted and your order will be completed. We do not take any responsibility if the stock becomes unavailable via our supplier. If this occurs you will be offered a refund of the advanced payment which will be placed back on the original payment method provided within 30 days of being advised that the stock has become unavailable. The UNDONE will store a record of your transaction and details even if the order is unable to be completed.


Once you have placed your order and proceeded through the payment process you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received your order and it is being processed based on its validity and availability.Acceptance of your order and completion of the contract between yourself and The UNDONE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in NSW, Australia and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of The UNDONE.We reserve the right to not accept/reject your order if we are: unable to obtain authorisation for payment, shipping restrictions apply to a particular item, the item ordered has become out of stock or does not satisfy our control standards and is withdrawn, or that you do not meet our eligibility criteria.
The UNDONE may also refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. The UNDONE will not be liable to you, or any third party, by reason of our; withdrawing any merchandise from the site (whether or not that merchandise has been sold), removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.Whilst every effort is made to ensure that details on our website are accurate, occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions (including incorrect pricing), and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


The UNDONE Virtual Gift Cards and Credit Notes are sold/allocated subject to the following terms and conditions:

  1. Gift Cards & Credit Notes are valid for 12 months from date of purchase.
  2. Gift Cards & Credit Notes can be redeemed against all products on www.TheUNDONE.com
  3. Gift Cards & Credit Notes are non-transferable, can only be used on www.TheUNDONE.com
  4. May not be returned or redeemed for cash.
  5. If your order total is less than the value of the Gift Card or Credit Note, the remaining balance will be available on your card/account and can be redeemed against subsequent orders. You may check the balance online via your My Account page.
  6. All remaining balances exceeding the value of your gift credit or store credit must be paid via an alternate payment method.
  7. If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and can be redeemed against subsequent orders.
  8. Virtual Gift Cards will be e-mailed to the purchaser once the full order has been processed and payment has been taken.
  9. The UNDONE is not liable for delivery of a Virtual Gift Card or Credit Note to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  10. The UNDONE is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  11. The UNDONE reserves the right to cancel a Gift Card or Credit Note if we deem such action necessary.
  12. Promotion codes cannot be applied to the purchase of Gift Cards, with the exception of free shipping codes which may be applied under some circumstances.
  13. Sales tax and shipping is applicable on any products purchased with an The UNDONE Gift Card and Credit Note.


Promotion codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. The UNDONE reserves the rights to cancel or refuse the usage of any promotional code.


The UNDONE makes every effort to display and inform you as accurately as possible on our product colours, sizes, cut, fit, make and general product descriptions. Our customer service team can assist with any questions regarding further information on our products. In terms of colour display for our products; computer monitors, tablets and mobile devices’ resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate.In relevance to varying sizes, cuts and shapes displayed via the images on the site and featured on our models we cannot guarantee they will fit you exactly the same, as each individual body is different and treat each individual piece differently. Please contact our customer service team at customerservice@theundone.com if you have any questions regarding sizing or fit.


Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for further information.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of our site and the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the site and its’ service is at your sole risk. In no case shall The UNDONE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


If you have any questions about our terms and conditions policy or terms of sale, please don’t hesitate to get in touch with our Customer Service Team at customerservice@theundone.com / +61 2 9690 2990 or by mailing us at The UNDONE / PO BOX 6342, Alexandria, NSW, 2015.

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